We accept returns up to 7 days after delivery, if the item is proven to be ineffective, and we will refund the full order amount.

In the event that the Hair Fibers color doesn't match your hair color, please contact us as soon as possible. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
If your return is accepted, we’ll send you instructions on how to return your package.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns during exclusive or special sales.
 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.